Customer service and payment processing are two of the most critical points in the online sales process. The smallest error leaves a negative effect on customers’ trust. But we can offer you comprehensive support, for example, with direct customer service which we can perform for you or the latest automation tools which ease the load of your daily work and help you to avoid mistakes.

• customer support and product support specifically for individual sales channels
• integration and guarantee of information flow to your current CRM environment
• automated, regulated e-mail notifications
• individual answers to customers’ questions before and after sales
• organised feedback provided in the marketplaces
• credit screening, reminder and collection procedures
• returns management and remarketing

Logistics and fulfilment